Delivery, Pickup, and Return
- The tracking url says "retention", what does that mean and what should I do?
- My flight was delayed and I was not able to pick up my order. What should I do?
- I've lost my return package. What should I do?
- I accidentally brought the rental items back to my home country, what should I do?
- The hotel tells me that they don't have the package, has it already been delivered?
- I'm planning to pickup at a residential address but I can't get the owner's name, do you have other options?