My SIM isn't working with my Android phone. Any suggestions?
Here are some potential solutions based on our experience:
- Ensure that the APN settings are entered correctly.
- Switch Airplane mode on and then off again, or reboot your device.
- Disable the 4G / LTE mode or set the 'Preferred network type' to 3G (WCDMA) only.
- Try manually selecting NTT Docomo as network.
If none of these suggestions help, please email us at email@example.com. Include a screenshot of your APN settings and tell us the model of your device so we can better assist you.