My SIM isn't working with my iOS device, what should I do?

Please do the following:

  • Double check if the APN profile is successfully installed (Settings > General > Profile)
  • Turn Airplane mode on and off
  • Reset network settings (Settings > General > Reset > Reset Network Settings)
If nothing works, please double check that your device is fully unlocked and send us an email at info@econnectjapan.com with a screenshot of your APN settings and the model of your device.